They answer the call when people are in crisis

Following the death of Daniel Prude in Rochester police custody, the city consulted with the operators of Eugene's CAHOOTS program to craft its own version of a team of unarmed responders to help resolve mental health or substance abuse crises without the use of violence. Rochester's Person In Crisis (PIC) team has averaged about 21 calls per day since January. All calls are made with the police in tandem, unlike CAHOOTS' model. Some violent incidents in Rochester have raised questions about PIC's ability to defuse conflict. But the operators say they have begun to make a positive difference.

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