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  • Program helps New York home health agency face coronavirus challenges in real time

    Katie Sullivan Borrelli

    June 30, 2020 |

    Press & Sun-Bulletin |

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    Response Location: United States, Rochester, New York

    A change in communication policies and outreach procedures has helped the UR Medicine Home Care program retain employees during the coronavirus pandemic, despite increasingly difficult work conditions. Part of this effort has included leaders from the program committing to daily check-ins with staff members to discuss work and personal concerns and then addressing those concerns through actions such as implementing child care options.

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  • Fixing the caregiver shortage: Why these health aides are twice as likely to stay on the job

    Katie Sullivan Borrelli

    December 18, 2019 |

    Rochester Democrat and Chronicle |

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    1500-3000 Words

    Response Location: United States, New York, New York

    A partnership between a nonprofit health organization and a community health service program has helped provide enhanced training and more robust mentorship opportunities for home health aids in the New York City area. Results show that those who are a part of the program, many of whom are women and people of color, are more likely to stay in the profession due to the "program's focus on supporting them and helping to frame their work as a long-term career."

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