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  • NYC Court Summons Redesigned With Human Behavior in Mind

    Ben Levine

    December 22, 2020 |

    Government Technology |

    Text |

    800-1500 Words

    Response Location: United States, New York, New York

    New York City courts significantly reduced no-shows for court dates by redesigning court summons forms and sending text reminders to people of their upcoming court dates. An estimated 30,000 fewer arrest warrants were issued, thanks to the behavioral "nudges" that researchers designed with one realization in mind: People often miss court dates accidentally, not intentionally. The changes were made to summons systems, used for low-level offenses, but they could also be used in more serious criminal cases.

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  • Project Uses AI to Maximize Meal Delivery to Students in Need

    Ben Levine

    August 27, 2020 |

    Government Technology |

    Text |

    800-1500 Words

    Response Location: United States, Pennsylvania

    Using AI technology, home address data, and algorithms, the Metro21 Institute at Carnegie Mellon was able to find the best school bus routes to deliver school meals to students during the COVID-19 pandemic. The solution wouldn’t have worked with the help of a community of partners, leaders, and volunteers. “It truly has taken a village.”

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