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Crisis intervention ×
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The Trace

Casey Parks

10 September 2020

Portland, Oregon, United States

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Over 3000 Words

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Two years after reorganizing a police gun-enforcement unit to focus it on an evidence-based approach to preventing retaliatory shootings, Portland city leaders abolished the unit in a round of police budget cuts and f...

The Denver Post

Elise Schmelzer

6 September 2020

Denver, Colorado, United States

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To avoid unnecessary arrests and reduce police-public friction, Denver's STAR program (Support Team Assistance Response) sends a mental health professional and a paramedic to some mental-health-related 911 calls inste...

Voices of Monterey Bay

Taylor Perse

4 September 2020

Eugene, Oregon, United States

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Oregon's CAHOOTS program has succeeded in replacing police on many mental-health crisis calls over its 30-year history because it is integrated in a larger system of services, including law enforcement. CAHOOTS' crisi...

Bloomberg CityLab

Sarah Holder

Kara Harris

3 September 2020

United States

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As the "defund-the-police" campaign sparks interest in alternatives to police-only responses to crises involving mental illness or similar problems, cities as disparate as Eugene, Oregon, and Stockholm serve as exempl...

Center for Public Integrity

Megan Cattel

25 August 2020

Santa Rosa, California, United States

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Wildfires cause anxiety and other mental-health problems, but Sonoma County's Latino people can get help from a convivencia: a community gathering hosted by one of the nonprofit health and community centers in the are...

The Washington Post

Peter Hermann

19 August 2020

Washington, District of Columbia, United States

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Violence interrupters conducted a dozen meetings over Zoom to negotiate a truce between two warring groups in a neighborhood that went from 11 shootings in 5 months to none for at least 99 days following the truce. To...

Wisconsin Public Radio

Kate Archer Kent

13 August 2020

Eugene, Oregon, United States

Radio

Over 15 Minutes

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In Eugene and Springfield, highly trained, unarmed mobile crisis response teams get dispatched by their cities' public-safety 911 systems to behavioral-health crises that do not require a police response. The 24/7 ser...

TalkPoverty.org

Celeste Hamilton Dennis

13 August 2020

Portland, Oregon, United States

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Beyond These Walls launched a crisis phone line to provide emotional support for LGBTQ+ people who are incarcerated and to hold prisons and jails accountable for their virus-containment practices. Trained volunteers h...

The Seattle Times

Scott Greenstone

10 August 2020

Seattle, Washington, United States

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Although COVID-19 has taken a toll on the healthcare industry, some providers and clinics have figured out a way to eliminate barriers during this time for those seeking treatment. According to the director of the Beh...

The Philadelphia Citizen

Jessica Blatt Press

10 August 2020

Tucson, Arizona, United States

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Tuscon police use a combination of training and expanded resources to resolve mental health crises by putting people in the hands of mental health professionals, an approach that in 2019 diverted nearly 4,400 cases aw...

Reasons to be Cheerful

Alasdair Lane

7 August 2020

Glasgow, Scotland

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In Scotland, the Navigators program performs violence interruption work in seven hospitals, at the bedside of victims of violence, with counseling and connections to social services to nudge people into safer lifestyl...

The Community Voice

Jazzlyn Johnson

7 August 2020

Kansas City, Missouri, United States

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The nationwide non-profit Trauma Intervention Programs Inc. uses volunteers trained in "compassionate notifications" – informing families of loved ones' deaths, a task that often is bungled by untrained, rushed first ...

Cronkite News - Arizona PBS

Anthony Wallace

5 August 2020

Seattle, Washington, United States

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Choose 180 channels Seattle-area young people into an alternative to court and jail when they commit relatively minor offenses. This "offramp" from the traditional justice system, serving a disproportionately Black an...

The New York Times

Tina Rosenberg

4 August 2020

Pennsylvania, United States

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The coronavirus pandemic has largely led to the expansion and adoption of telemedicine, which has helped those seeking treatment for addictions more easily access care. Although advocates of medication-assisted treatm...

Spectrum News 1 New York

Clodagh McGowan

3 August 2020

New York, New York, United States

Broadcast TV News

Under 3 Minutes

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In the nation's largest public housing development, 696 Build Queensbridge uses the Cure Violence approach to mediating disputes before they turn violent. In 2017, its first year, there were no shootings in the develo...

Montana Free Press

Johnathan Hettinger

3 August 2020

Sweet Grass County, Montana, United States

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A partnership between Montana State University and Seattle-based Waypoint Health Innovations is helping bring virtual mental health services to rural communities in Montana. Although the program has only been in resea...

The New Republic

Zachary Siegel

29 July 2020

Midland, Michigan, United States

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The coronavirus pandemic has correlated with an increase in overdose deaths in the United States, likely due to people going against one of the "central tenets of safety when using drugs: Never use alone" as well as g...

WAVE-TV

David Mattingly

28 July 2020

Alexandria, Kentucky, United States

Broadcast TV News

3-5 Minutes

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Alexandria, Kentucky's 17-officer police department avoided the expense of hiring more police officers by adding two social workers to assist police in responding to the types of calls that can often turn into repeat ...

The Marshall Project

Christie Thompson

24 July 2020

Olympia, Washington, United States

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Since April 2019, Olympia’s Crisis Response Unit has sent civilian first-responders instead of police officers to hundreds of “quality of life” calls such as a mental health crisis or problems related to addiction or ...

Santa Cruz Local

Stephen Baxter

15 July 2020

Santa Cruz, California, United States

Podcast

Over 15 Minutes

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The city of Santa Cruz is considering adopting a crisis-intervention strategy used in Eugene, Oregon, after two fatal police shootings of people suffering a mental health crises prompted questions about how an alterna...

Waging Nonviolence

Loretta Graceffo

14 July 2020

Chicago, Illinois, United States

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1500-3000 Words

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Nonviolence Chicago uses street-outreach workers to mediate disputes and connect residents of violence-prone neighborhoods to needed services. Its work, amounting to tens of thousands of contacts per year with people ...

Minneapolis Star Tribune

Jean Hopfensperger

6 July 2020

Minneapolis, Minnesota, United States

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In Minnesota, volunteer chaplains are attending community events at the request of the participants to provide counsel and support to anyone who may be experiencing symptoms of trauma. Before attending any event to le...

CNN

Scottie Andrew

5 July 2020

Eugene, Oregon, United States

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The CAHOOTS crisis-response program saves its city money and its people living on the streets a great deal of unwanted police contact – contact that in other places is a common cause of excessive force and arrests tha...

Afro News

Alexis Taylor

3 July 2020

Baltimore, Maryland, United States

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Two programs targeting two types of problems have been successful with one common element: interventions that provide needed social services rather than rely only on police responses. In Baltimore, shootings and homic...

Concord Monitor

Jordyn Haime

1 July 2020

Manchester, New Hampshire, United States

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The Adverse Childhood Experience Response Team sends family and crisis services advocates with police officers on home visits to offer families trauma-informed services after police have responded to an earlier emerge...

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