Artwork stating 'Education Destroys Barriers', 'We Demand Treatment', and 'I Need A Chance'

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  • When a student is shot and killed, Cleveland schools' mental health team springs into action

    People call CMSD’s Rapid Response Team when crises occur to mobilize support services to help students and staff dealing with trauma or mental health crises. The Team has more than 200 staff members, including counselors, psychologists and nurses stationed in schools, as well as partnerships with outside mental health agencies that work within the school district. The Team has provided support on 950 different occasions including students struggling with suicidal thoughts, grief counseling and reports of students experiencing physical or sexual abuse at home.

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  • How San Antonio prioritizes helping low-income residents with their water bills

    San Antonio’s water discount program has a higher enrollment rate compared to other cities, making it a successful initiative worth emulating. An emphasis on outreach to increase enrollment, a donor-funded emergency relief program, simpler applications, and bilingual representatives have all helped to increase the number of households enrolled in the program.

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  • What can Philadelphia learn from Cleveland's water department?

    Cleveland’s water affordability initiative has provided relief to qualified homeowners in the city. The Homestead Water program alleviates debt and locks in reduced water utility rates. The program also has a streamlined application process, which has led to higher enrollment rates.

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  • A tale of two cities' water bills: how one place was able to reduce mounting utility costs for low-income households and how Ohio may follow suit

    Philadelphia’s Tiered Assistance Program (TAP) provides water debt alleviation and locks water bill rates to 2-3 percent of a household’s income. The program provides a unique security net to qualified homeowners in the city. Cleveland has the potential to provide a similar benefit to its residents with a few manageable changes.

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  • What can Cleveland learn from Philadelphia's ambitious experiment in water billing?

    Philadelphia’s Tiered Assistance Program (TAP) provides water debt alleviation and locks water bill rates to 2-3 percent of a household’s income. The program provides a unique security net to qualified homeowners in the city. Cleveland has the potential to provide a similar benefit to its residents with a few manageable changes.

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  • Relief for Northeast Ohio renters' sewer bills is here, but will they take advantage of it?

    The Sewer Affordability Program helps low-income sewer customers is expanding and allowing renters to apply, offering a 40% discount for those who are eligible. The change will make an additional 20,000 customers eligible for the program, for a total of 40,000 newly eligible customers.

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  • Cleveland's Black Churches Host Vaccine Clinics To Protect Their Flock

    Black churches in Cleveland are transforming into vaccine clinics during the coronavirus pandemic to help get shots into the arms of those who have had trouble accessing a vaccine appointment. The sites have largely reported that of the 2,700 people who have received their first dose through the initiative, the vast majority of the shots they've administered have gone to Black people.

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  • Cleveland's 211 Helpline Has Helped Thousands Get Vaccinated For COVID-19

    In Cuyahoga County, Ohio, a phone line has helped tens of thousands of residents access information about Covid-19 as well as make appointments to receive their vaccinations. The helpline is a "natural extension of the services" already provided by United Way of Greater Cleveland’s 211 HelpLink.

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  • Vaccination navigation: United Way's 2-1-1 has helped thousands get appointments

    A phone line is helping Cuyahoga County residents schedule COVID-19 vaccine appointments. By dialing 2-1-1 on a phone, residents will be connected to a trained navigator to help them register for a vaccination or answer other questions. Despite limited hours the vaccine registration is open, since it launched in late January 2021, the phone line has connected more than 52,000 calls to appointments.

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  • Support growing for ‘Pay to Stay' legislation to help curb some evictions

    A 'pay to stay' law in Toledo and Yellow Springs, Ohio, is enabling renters to stay in their homes if they can cover any late rental payments in full. Current Ohio law allows a landlord to file for an eviction even if a tenant is just one day late on rent. The new legislation provides protection to tenants but the law differs from city to city. Housing advocates are pushing for the same law in Lakewood, South Euclid, and Cleveland Heights.

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