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An AI is training counselors to deal with teens in crisis

Karen Hao Abby Ohlheiser

February 26, 2021 |

MIT Technology Review |

Text |

800-1500 Words

Response Location: United States

Crisis hotlines and chat services are turning to technologies such as AI tools to help assist an oft-overburdened system. At The Trevor Project, AI is used as both a risk assessment tool and as a role-play simulator to train volunteer counselors to correspond with callers. Users of these tools stress that they are not a replacement for counselors, but rather a tool to help the humans in these roles.

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