What Seattle police can learn from an ‘out of control' department's turnaround in New England

After serious issues with excessive force and police discrimination reached a head in East Haven, Conn., major department overhauls that focused on more diverse hiring, de-escalation techniques, crisis intervention, and conflict resolution have led to much healthier law enforcement for the community. Their model offers hopeful lessons to Seattle and other cities whose police departments also have been required to adopt federally mandated reforms.

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