This City Stopped Sending Police to Every 911 Call


Since April 2019, Olympia’s Crisis Response Unit has sent civilian first-responders instead of police officers to hundreds of “quality of life” calls such as a mental health crisis or problems related to addiction or homelessness. Providing services while doing outreach on the streets, following up on previous calls, or dispatched by 911 operators or police, these responders connect people with the services they need to be safe and healthy, freeing police to handle more serious calls and avoiding police interactions that can lead to violence or needless jail stays.

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