The Future of CRM and Customer Service: Look to Boston

The mobile phone is doing more than revolutionizing communication. It has the potential to improve many aspects of life in poor countries: commerce, health, agriculture, education - public health, especially, is being revolutionized by governments taking advantage of the mobile revolution by texting advice or sending voice messages to pregnant women, texting reminders to AIDS patients to take their meds, tracking the spread of diseases, allowing community health workers to keep records electronically and variations on all these themes.

In Oakland, a company created an online crowdfunding platform that allows users to earn interest by financing clean energy projects and gives people with good social intentions a direct line of action. Across the world, there is a growing movement toward people-powered clean energy.

Americans often want to connect to a cause beyond writing a check. Crowdsourcing is creating new forms of philanthropy globally, giving donors more choice and a stronger connection to the projects they fund.

Concerned with colony collapse syndrome in honey bees worldwide, scientists, farmers and tech companies teamed up in Australia to create a micro-sensor that collects data on the bee's environment.

Very few people go to city council meetings. MindMixer, a tech startup company, increased civic participation in states across the U.S. with online platforms for city officials and the community to discuss ideas.

The 2008 recession’s job losses spurred a development of a Do-It-Yourself economy. With the advent of Uber, Etsy, Airbnb, and others, the marketplace has become full of micro-entrepreneurs who thrive with independent web-assisted businesses.

New York City suffered from fires that erupted in overcrowded, run-down apartments. Then the city sleuthed through residential records and found that landlords who foreclosed let their properties fall apart and ignored safety-code violations. Greater Toronto wants to expand upon New York City’s method by using transportation surveys, census data and computer data to build transit lines.

In war zones, people have a difficult time finding clean water and safe areas to inhabit. Social media, smart phones, and technology applications are aiding in people’s survival. In Aleppo, Syria, the International Committee of the Red Cross posted a map on Facebook to show alternative sources of clean drinking water that reached approximately 140,000 people.

An average of 28,000 children born in the U.S. each year die before their first birthday – and many more face disabilities and serious life-long health problems, often because they are born prematurely or at low birth weights. A free service, text4baby, delivers crucial health advice via text message to pregnant women and new mothers.

In the Mumbai slum of Dharavi, an NGO called Society for Nutrition, Education & Health Action (SNEHA) is working to make life safer by teaching men the importance of not being violent towards women. Through an app called Eyewatch, community members are able to document acts of domestic violence, which helps SNEHA team members locate victims and their abusers.