Helpline Fills Gaps in Local Housing Assistance

Bridging Resources is a helpline launched by a group of nonprofits that connects residents to existing services. Bilingual operators field calls and connect callers to agencies that can provide food, rental assistance, childcare, and legal advice among other services. The operators actually call the agencies with residents on the line to ensure the connection is made. Seventy-eight callers received assistance in the helpline’s first ten weeks, split almost evenly between English and Spanish speakers, which reinforced the importance of providing bilingual assistance.

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