Calls to action: How 211 became an instant link to health and social services during the pandemic

In Louisiana, where many communities face barriers to health care access, the implementation of a 211 hotline during the coronavirus pandemic has helped residents access the information they need to make informed decisions. The system has received hundreds of thousands of calls and because of this, the live specialists have also been able to collect meaningful data that helps the state to assess where there are areas of unmet needs.

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