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Crisis intervention ×
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Christian Science Monitor

Henry Gass

12 November 2021

Albuquerque, New Mexico, United States

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Albuquerque established a new city department, Albuquerque Community Safety, that handles some of the 200,000 calls to 911 every year for a range of low-level, non-violent problems that don't require a police response...

Wired

Maytal Eyal

4 November 2021

Philadelphia, Pennsylvania, United States

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Philly Truce is a mobile app that lets people in crisis ask for help from volunteer conflict mediators without involving the police. The app connects people to social services and to volunteers who can help ensure tha...

70 Million

Jenee Darden

1 November 2021

Oakland, California, United States

Podcast

Over 15 Minutes

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Until Oakland joins the list of cities sending counselors and social workers on emergency calls concerning mental health crises, a grassroots program called Mental Health First is diverting a small number of emergenci...

What's Next Magazine

Michael Hovde

1 November 2021

United States

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DontCallThePolice.com went online at the height of the 2020 social justice protests to give people a list of resources when they need help and might otherwise default to calling the police. The site is a directory of ...

WKMG-TV

Erik Sandoval

29 October 2021

Orlando, Florida, United States

Broadcast TV News

3-5 Minutes

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Orange County, Florida, courts have ordered thousands of mental-competency hearings in recent years to test whether criminal defendants are mentally capable of facing charges. If they are not, they get released, leavi...

Roll Call

Jim Saska

28 October 2021

Baltimore, Maryland, United States

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The Violence Intervention Program at Baltimore's Shock Trauma Center counsels victims of violence and links them to needed social services to try to keep them safe from future injury. Such hospital-based trauma care i...

The Kansas Leadership Center Journal (KLC Journal)

Mark Wiebe

Hunter Funk

27 October 2021

San Antonio, Texas, United States

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Since the early 2000s, when its overcrowded jail led to a decision to jail fewer people instead of adding more cells, Bexar County, Texas, has provided comprehensive help to people likely to end up jailed if social an...

WURD

Peak Johnson

25 October 2021

Philadelphia, Pennsylvania, United States

Radio

Under 3 Minutes

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Healing Hurt People helps the survivors of gun violence and other assaults starting bedside in hospitals and continuing during a patient's recovery. The group, partnering with other services providers, treats mental t...

Next City

Hayley Zhao

6 October 2021

Dallas, Texas, United States

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800-1500 Words

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Dallas' Rapid Integrated Group Healthcare Team dispatches clinicians and social workers with police to 911 calls for mental health crises. Within two days, the team follows up to make sure people received the services...

The New York Times

Rachel Louise Snyder

1 October 2021

England

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The Respect Phoneline started in the UK in 2004 to give anonymous callers, usually men, a way to seek help for their violent impulses. Rather than putting the burden for resolving domestic violence on survivors and on...

Boulder Weekly

Jodi Hausen

30 September 2021

Boulder County, Colorado, United States

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Although several Colorado law enforcement agencies have trained officers on how to de-escalate interactions with people in a crisis, including people with disabilities, the state in 2022 will become the latest to mand...

The Cut

Melissa Jeltsen

22 September 2021

Moab, Utah, United States

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The case of Gabby Petito illustrates how decades-old laws meant to make police take domestic violence more seriously can backfire on the people who most need protection. Mandatory-arrest laws require police responding...

Tyzden

Denisa Gdovinová

Filip Olšovský

22 July 2018

Sheffield, England

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Over 3000 Words

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V ostrom kontraste s ich slovenskou vlasťou, Anglicko otvorilo svoju náruč rómskym prisťahovalcom a ponúklo im súbor opatrení, ktoré im majú pomôcť uspieť v ich novej krajine. Rómovia, ktorí sa stali obeťami rasizmu n...

Crosscut

David Kroman

13 September 2021

Seattle, Washington, United States

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Washington state legislators imposed new restrictions on the use of force by police, including strict limits on physically restraining someone who is not suspected of committing a crime. At a time when non-police resp...

WKMG-TV

Erik von Ancken

8 September 2021

Lake Mary, Florida, United States

Broadcast TV News

3-5 Minutes

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The Mental Health Intervention Group is a partnership of hospitals and community social services agencies formed by the Lake Mary Police Department to address mental health problems before they turn into crises. Avoid...

The Independent

Richard Hall

29 July 2021

Rochester, New York, United States

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Less than a year after Rochester experienced its own version of the George Floyd case, when a clash with police led to the death of Daniel Prude, a man in a mental health crisis, Rochester diverted money from the poli...

KUNC

Leigh Paterson

26 July 2021

Frisco, Colorado, United States

Radio

5-15 Minutes

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The Summit County, Colorado, sheriff's office runs SMART (Systemwide Mental Assessment Response), which pairs armed deputies with clinicians to respond to mental health crises. In 2020, the two teams took hundreds of ...

USA Today

Ryan W. Miller

23 July 2021

New York, New York, United States

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A pilot project in three New York Police Department precincts of Harlem showed in its first month that it can divert some mental-health crises away from hospitalization and toward other forms of help. Teams of medics ...

WNBC-TV

Darlene Rodriguez

22 July 2021

New York, New York, United States

Broadcast TV News

Under 3 Minutes

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In its first month as a pilot project in a part of Harlem, New York's Behavioral Health Emergency Assistance Response Division (B-HEARD) handled one-quarter of 911 calls for mental health crises. Despite fears of dang...

WBUR

Robin Young

Allison Hagan

22 July 2021

Eugene, Oregon, United States

Radio Talk Show

5-15 Minutes

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The police chief in Eugene, Ore., home of the CAHOOTS program, which other communities see as the model for finding alternatives to policing, supports the program because it saves lives and saves the city money. Sendi...

People

Jeff Truesdell

15 July 2021

Eugene, Oregon, United States

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Under 800 Words

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CAHOOTS has become a national model because of its uncommon partnership with the Eugene Police Department. The police chief says CAHOOTS' unarmed first responders to mental health crises can de-escalate crises before ...

Chalkbeat

Melanie Asmar

12 July 2021

Denver, Colorado, United States

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Over 3000 Words

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Denver's school board responded to the 2020 racial justice protests by removing the police officers who were stationed in certain middle and high schools. But the police or the district's growing force of armed guards...

NBC News

Vicky Collins

4 July 2021

Denver, United States

Broadcast TV News

3-5 Minutes

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As the nation’s largest city to embrace an alternative approach to responding to 911 calls in non-violent personal crises, Denver finished the first year of its pilot program having never needed police backup when its...

Gothamist

Elizabeth Kim

21 June 2021

New York, New York, United States

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800-1500 Words

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Stand Up to Violence is the only street-outreach gun-violence-prevention program in New York that centers its work in hospitals. Street outreach is a policing alternative that uses former gang members and formerly inc...

The Washington Post

Rebecca Tan

16 June 2021

Montgomery County, Maryland, United States

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Montgomery County's longtime crisis response center illustrates the pitfalls of embracing a policing alternative without proper resources or thinking through the implications. The racial-justice protests of 2020 inspi...

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Photo Credits: Almudena Toral; Cody Pope; Matt Stokes; Kriston Bethel; Noah Friedman-Rudovsky

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