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Crisis intervention ×
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The Guardian

Aaron Miguel Cantú

12 March 2021

Chico, California, United States

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A series of killings by the police sparked a community-led movement urging greater accountability and better training. The campaign bore fruit when the Chico mayor formed a committee to examine use of force policies. ...

Curbed New York

Alissa Walker

10 March 2021

Denver, Colorado, United States

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Four years after pairing social workers with police officers on certain nonemergency calls, Denver's STAR program began dispatching a mental-health clinician and paramedic as sole first responders when health and soci...

Poughkeepsie Journal

Saba Ali

3 March 2021

Kingston, New York, United States

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An early-intervention program targets people suspected of domestic violence with services meant to end the abuse through deterrence and counseling rather than after-the-fact punishment. In Kingston, New York, the Inti...

Honolulu Civil Beat

Christina Jedra

1 March 2021

Eugene, Oregon, United States

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Honolulu could benefit from adopting the approach to mental-health crisis calls to 911 that Eugene, Oregon, uses. But it would need to make big changes first in its critical infrastructure. Eugene's CAHOOTS program se...

Reasons to be Cheerful

David Byrne

26 February 2021

Eugene, Oregon, United States

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The CAHOOTS program, which sends medics and counselors on certain 911 calls instead of the police, has become a national model in the wake of 2020's criminal-justice protests. But its roots reach back half a century, ...

KGW-TV

Dan Haggerty

24 February 2021

Denver, Colorado, United States

Broadcast TV News

3-5 Minutes

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Although Eugene, Oregon's long-running, successful CAHOOTS program serves as one model for the new Portland Street Response, a more relevant model can be found in Denver's STAR program. Like CAHOOTS, STAR responds to ...

WBEZ

Patrick Smith

8 February 2021

Illinois, United States

Radio

5-15 Minutes

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Since 2017, two publicly funded trauma recovery centers in Illinois have helped violent-crime survivors cope with the emotional fallout that can accompany a loved one's murder or surviving their own violent attack. Ca...

USA Today

Grace Hauck

6 February 2021

Denver, Colorado, United States

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In its first six months, Denver's STAR program (Support Team Assistance Response) handled 748 emergency calls that in the past would have gone to the police or firefighters. Two-person teams of a medic and clinician h...

CBS News

Li Cohen

6 February 2021

Denver, Colorado, United States

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Denver's STAR program (Support Team Assisted Response) replaced police officers with health professionals on 748 calls for help. In incidents involving mental health, homelessness, and substance abuse, police backup w...

The Washington Post

Paulina Villegas

Hannah Knowles

5 February 2021

United States

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Groups like Parents for Peace and Life After Hate use former radicals to counsel people in the grip of right-wing extremism. Bombarded by pleas for help by families since the Jan. 6, 2021, U.S. Capitol riot, these gro...

Denverite

David Sachs

2 February 2021

Denver, Colorado, United States

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Denver's STAR (Support Team Assisted Response) program deliberately reduces potentially violent encounters between uniformed police officers and troubled people by responding to certain low-level crises with a mental ...

Minneapolis Star Tribune

Maya Rao

30 January 2021

Minneapolis, Minnesota, United States

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Next Step is a hospital-based violence intervention program based at Minneapolis' Hennepin County Medical Center that counsels gunshot victims to try to help lower the chances that they will be harmed again or seek to...

Crosscut

David Kroman

Sara Bernard

28 January 2021

Eugene, Oregon, United States

Podcast

Over 15 Minutes

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Like many cities, Seattle is looking to Eugene, Oregon, for a model to shift resources from police to unarmed crisis responders handling 911 calls about mental health, addiction, family conflict, and other non-crimina...

Crosscut

David Kroman

Sara Bernard

28 January 2021

Seattle, Washington, United States

Podcast

Over 15 Minutes

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Seattle Police Department's crisis response team answers some of the city's many 911 calls for people in distress, pairing police trained in handling such calls with mental health professionals. The aim is to counter ...

KOSU

Kuma Roberts

Kolby Webster

25 January 2021

Oklahoma, United States

Podcast

Over 15 Minutes

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Domestic Violence Intervention Services supports domestic violence and sexual assault survivors. Services include counseling, legal advocacy, and group meetings among others. A texting service allows people to subtly ...

Medium

Christina Noriega

22 January 2021

Bogotá, Colombia

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The Calm Hotline takes calls from men in Bogotá, Colombia, in an effort to address the root causes of domestic violence: a culture of machismo. Four psychologists take emergency calls – about 700 calls came in the ser...

The Christian Century

Caitlin Yoshiko Kandil

19 January 2021

Eugene, Oregon, United States

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Eugene's well-established CAHOOTS program for replacing police as first responders to certain types of 911 calls has become a model for multiple cities as they seek to replicate its success in an era of questioning th...

New Mexico In Depth

Ted Alcorn

17 January 2021

Albuquerque, New Mexico, United States

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In response to the 2020 policing protests, Albuquerque was among the first cities to embrace a major change in handling mental-health-crisis calls to 911. But its new Community Safety Department has foundered in its f...

KALW

Andrew Stelzer

Sarah Shourd

14 January 2021

Los Angeles County, California, United States

Podcast

Over 15 Minutes

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Los Angeles County's Office of Diversion and Reentry has moved about 6,000 people out of jails and into programs providing mental health care, drug treatment, housing, and job training at a cost that is about one-fift...

Sentinel Source (The Keene Sentinel)

Paul Cuno-Booth

2 January 2021

Brattleboro, Vermont, United States

Multi-Media

1500-3000 Words

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Police officers paired with substance abuse counselors go onto Brattleboro's streets to offer no-strings-attached help to people using drugs. Without using arrests or other coercion, the Project CARE "recovery coaches...

Geneva Solutions

Svet Lustig

22 December 2020

Switzerland

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In parts of Switzerland and Sweden, mental health care professionals are working to implement culturally appropriate psychiatry services that better addresses the needs of migrant populations. Although acquiring fundi...

Kaiser Health News

Aneri Pattani

1 December 2020

Durham, North Carolina, United States

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Black churches across the U.S. are collaborating with psychologists and counselors to offer their community access to mental health care services during the coronavirus pandemic. Although not all congregants were init...

KUNC

Leigh Paterson

17 November 2020

Denver, Colorado, United States

Radio

3-5 Minutes

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Since Denver launched its Support Team Assisted Response (STAR) program in June, it has handled more than 600 calls for help with a mental health clinician and a paramedic instead of sending police officers. Modeled o...

The Trace

J. Brian Charles

14 November 2020

Baltimore, Maryland, United States

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The Violence Intervention Program at the University of Maryland Medical Center's Shock Trauma Center helps people meet basic needs after they have suffered a gunshot injury. Along with clothing, transportation voucher...

Flatland

Vicky Diaz-Camacho

Catherine Hoffman

Cody Boston

11 November 2020

Kansas City, Missouri, United States

Multi-Media

1500-3000 Words

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Crisis intervention training for Kansas City police officers does not reach the majority of the department and can fail to address a critical reason that police might use excessive force on people with disabilities. A...

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